Acct. 101 — Is It an Emergency
Is This an Actual Tree Emergency?
Not every storm-damaged tree needs a crew on-site within the hour, but some situations do. If any of the following is true, treat it as urgent and call a local crew directly rather than waiting on a callback or an online form.
A tree or large limb is resting on a structure, vehicle, or power line
Weight actively pressing on a roof, wall, or vehicle can shift or drop further with wind or rain. If a power line is down or tangled in the tree, do not approach — call 911 and Danville Utilities, the city's own electric utility, first.
A tree is leaning, cracked, or has lifted roots since the storm
A new lean, soil cracked or heaved on one side of the base, or a trunk caught in another tree's branches are all signs it could come down the rest of the way without warning. Keep people and cars clear until it's assessed.
A tree is blocking your only way in or out
A driveway or single access road blocked by a fallen tree is an emergency on its own, especially if anyone may need to leave quickly or emergency vehicles need to reach the property.